Administration Officer (WA)

About Us:

Manheim is Australia's market leader in the provision of automotive remarketing services, with an unrivalled range of products, services, and expertise.

As one of Australia's leading providers of automotive remarketing services, Manheim caters for the needs of a diverse range of industry sectors. We provide comprehensive remarketing solutions for passenger cars, commercial vehicles, light and heavy trucks, motorcycles, boats, and recreational vehicles as well as machinery, plant, and equipment. Manheim also provides specialist services to the insurance industry for the remarketing of damaged items from these sectors.

Manheim is a Cox Automotive Brand, the world’s largest automotive service organisation, we’re transforming the way people buy, sell, own and use vehicles.

The Role:

Playing a valued part in our administration team based in Perth, you will be responsible for being the first point of contact for Manheim's customers. This would include directing and answering questions that arise from customers, providing general enquiry assistance and completing all administrative tasks to assist with transactions in the auction process.

This role is an all-rounder position that is flexible, requires willingness to learn new skills and can assist the team with other tasks if required to reach a team deadline or goal. This will be a Full-time role, Monday – Friday 8am – 4pm office based.

Our Team:

The Perth Administration team is a small, close knit group who work very closely to support our public and dealer customers while acting as a support network for our sales teams. The ideal candidate for this role will be able to triage priorities and work collaboratively to achieve common goals. Our team are passionate about what we do, and we take the time to celebrate our wins and we have fun.

Responsibilities:

• Maintain exceptional customer service to Manheim customers and clients
• Build and maintain a good knowledge of the site and industry in order to aid customers with enquiries
• Strongly execute all reception duties, including assisting customers and clients on auction days
• Consistently perform all general administration tasks that are required to a high standard ensuring compliance as required
• Meet all requirements of a sale by processing all required payments and vehicle transfer documentation
• Develop further skills to assist the team where able to ensure that the site runs smoothly
• Produce and follow up unpaid invoices as well as raise purchase orders

Skills & Experiences:

• Exemplary customer service skills
• Intermediate MS Office skills
• Data entry skills
• Willingness and flexibility to learn and adapt to a fast-paced environment
• Experience in SAP will be an advantage
• Previous Dealer Online experience would be an advantage

Our Benefits?

• Our Benefits offerings include Birthday Leave, Volunteering Leave, Service Awards, access to Reward and Recognition platform just to name a few
• Employee Assistance Program (EAP) – EAP is a professional service that is voluntary, confidential and free of charge to all team members and their immediate family members and dependents 24/7
• Find more benefits at careers.coxautoinc.com.au/pages/benefits

We offer a collaborative team environment where you can thrive, grow and make a meaningful impact. If you are looking for a fun, challenging and rewarding opportunity to build your career, apply now and make your mark!